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Shipping Policy

  • We offer flat rate shipping to our customers through USPS, as well as upgraded shipping offerings through Fedex. 
  • Fedex is unable to ship to PO Boxes. Please be mindful of this if electing for upgraded shipping options at checkout.
  • Orders typically ship within 1-3 business days, unless the order contains pre-order products. You will be notified by email when your order ships and provided with tracking information. If you do not receive this email within 1-2 business days of ordering, please check your spam folder.
  • Shipping times vary based on the method of delivery and shipping destination. Holiday volume and carrier issues may result in delays - but generally, orders within the United States are received in 2-7 business days.
  • Express Order Shipping Cutoff Time: Overnight Express and 2-Day Shipping orders are shipped out the same day if received by 10 am EST. Orders received after 10 am will ship out the following business day.
  • We offer Order Protection packaging protection on every order which insures ARMRA shipments during transit. *Please note, if the customer opts to remove Order Protection from their order, ARMRA is not liable for packages that are lost, stolen, or damaged in transit.
  • All prices are shown in US dollars. For conversion, we recommend using something like this currency converter.
  • ARMRA orders can be shipped to most countries and international shipping prices vary by territory. Please see shipping choices by carrier during check-out. Customers are responsible for the cost of any duties or additional taxes incurred. International shipping times vary based on the service selected and custom processing time.
  • If you would like to make any modifications to your order, including to the shipping address, please contact us by email (help@tryarmra.com) as soon as possible after placing your order. Unfortunately, once your order has been fulfilled we are unable to make any further alterations.

Returns

 

Need to make a return? No problem. If you've purchased ARMRA Stick Packs and are not 100% satisfied with your purchase, you can return the product and receive a refund. Return requests must be made within 30 days from the date you receive your order.

However, all ARMRA Colostrum jars are final sale. Since ARMRA is a food, we maintain a strict health code and can not accept returns of our bulk jar once the tamper proof seal is removed. ARMRA bulk jars may only be returned if the contents remain in unopened/unused condition.

Returned products must be received in their original packaging. To request a return, please let us know by emailing us athelp@tryarmra.com. We are happy to send you a return shipping label, as well as instructions on how and where to send your package. Any returns made without first contactinghelp@tryarmra.com will be considered an unauthorized return and can not be refunded.

Please note, the customer is responsible for the cost of return shipping and a $6 processing fee. You can always contact us for any return questions at help@tryarmra.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received your return, and you’ll be refunded on your original payment method, less the $6 processing fee and cost of return shipping if you use our pre-paid label. Please remember it can take some time for your bank or credit card company to process and post the refund.