Need to make a return? No problem. If you've purchased ARMRA Stick Packs and are not 100% satisfied with your purchase, you can return the product and receive a refund. Return requests must be made within 30 days from the date you receive your order.
However, all ARMRA Colostrum bulk jars are final sale. Since ARMRA is a food, we maintain a strict health code and can not accept returns of our bulk jar once the tamper proof seal is removed. ARMRA bulk jars may only be returned if the contents remain in unopened/unused condition.
Returned products must be received in their original packaging. To request a return, please let us know by emailing us at help@tryarmra.com. We are happy to send you a return shipping label, as well as instructions on how and where to send your package. For international returns, the customer is responsible for obtaining their own return shipping label and the costs associated. Any return made without first contacting help@tryarmra.com will be considered an unauthorized return and can not be refunded.
Once your returned package arrives at our warehouse, please allow 10-15 days for our team to process your return and issue a refund. Please note, the customer is responsible for the cost of return shipping and a $6 processing fee. You can always contact us for any return questions at help@tryarmra.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received your return, and you’ll be refunded on your original payment method, less the $6 processing fee and cost of return shipping if you use our pre-paid label. Please remember it can take some time for your bank or credit card company to process and post the refund.
